FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
The only people who will work on your landscape are Native Gardeners employees. Our team members have experience and horticultural backgrounds, and we will all be familiar with your landscape needs.
We have all the necessary licenses as landscape designers and installers for our area. We carry insurance for all of our projects.
Some of our designs are more extensive construction projects, requiring special licenses and certifications outside our in-house staff. When we need to work with other trusted members of the landscaping community, we work with them and their expertise for those exceptional cases.
We can do all kinds of landscaping, but our specialty is in mixing non-native and native plants to make a landscape that meets your needs and fits the ecology of our area. We favor dense plantings and site-specific solutions. One client called us "The Texas-proof English Cottage Gardeners." Our main goal is to create a sustainable landscape that brings you joy and serenity while attracting our native pollinators back to your yard. Take a look at our Design Services for more images.
You own your designs when you use us for your landscaping design services. We can provide you with a printed and cloud-accessible version of your designs. That way, you always have a master plan to return to if Mother Nature decides to redecorate.
We guarantee our artistry to your project for one year from the installation date. This warranty excludes any warping or discoloration of installation materials due to the nature of natural materials. Trees and plants installed by Native Gardeners LLC. have a warranty of 100% of the wholesale purchase price for one year from installation. Please check out Our Guarantee page for more details.
We at Native Gardeners work hard to ensure the highest quality in everything we do, including shipping. At this time, we only ship 4-inch and 1-gallon pots. This allows us to carefully and adequately ship plants with a lower risk of damage. If you need assistance with a plant order, please call us; we love problem-solving!
Please allow two to five business days for your order to be processed. This allows us time to plan the safest travel for your new plant. We do three-day shipping and only ship out our plants Monday through Wednesday. This policy protects our orders from sitting in a loading dock or being delayed in transit.
We do local deliveries within a 30-mile radius of our nursery location. Deliveries are made Mondays and Thursdays, 8 am to 6 pm. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our plant's arrival. Please allow three to five business days for your order to be processed. You will be notified by email and text when your order has been dropped off.
Absolutely. Plant orders can be picked up from our Native Gardeners Nursery Monday through Friday from 9 am to 3 pm. And Saturdays 10 am to 4 pm. Please allow one to two business days for your order to be processed. You will be notified by email and text when your order is ready. If you cannot pick up your plants, need help finding the nursery, or have any questions, please don’t hesitate to call us at (214)814-0932.
Yes! If there is a specific native plant you are looking for, whether it is out of stock or not listed, give us a call. Our specialty orders can take between 2 to 3 weeks. You can give us a call at 214-814-0932 or email our Nursery Manager at nursery@native-gardeners.com.
Yes, you are welcome to visit and shop at our nursery. We are open to the public Monday - Friday from 9 am to 3 pm, and Saturday from 10 am to 4 pm. The nursery is closed on Sundays.
We are looking forward to meeting you!
Our Nursery takes both cash and card payments. We do not accept checks for in-person Nursery visits.
We offer a 10% discount to active duty military and veterans. Thank you for your service.
Accessibility is one of the Native Gardeners' primary goals. Although our Nursery is wheelchair accessible, it is rustic and subject to Mother Nature. We are happy to assist you if needed. Our team's goal is to ensure all our customers can enjoy the beauty of native plants and a sense of local ecology.
Online Return Policy
If your online order arrives in a sub-optimal condition, please send photos of the box, the plant, packaging, and any other images to help us determine the nature of the problem—email Native Gardeners (info@native-gardeners.com). Make sure to include the order number in the message. Native Gardeners have the discretion to refund, replace, or otherwise rectify any problems with your plant order.
We've got you
Native Gardeners Guarantee
Native Gardeners believe in the importance of plants. Our goal is to sell hard-working natives and polite non-natives that will flourish in the Dallas Fort Worth Metroplex. Our native plants grow throughout North America, so we are happy to ship them to your garden, even if they are far away. As gardeners, we understand the challenges of growing in less-than-ideal soil. We guarantee that you will receive the hardiest bulbs, seeds, or plants when you order from us. Our team takes care of packing your plants in compostable materials so you can grow more plants in your garden.
In their first year, native plants spend most of their time establishing deep roots, so they may not show any new growth until the following year. For up to one year from delivery, we will honor our satisfaction guarantee if care instructions need to be updated (because you are not experiencing success). Please contact us if you would like a one-time replacement (if available), account credit, or a refund. Shipping charges cannot be refunded. In the event of animals or extreme weather causing damage to plants, we are not responsible.
Plant and Tree Warranty
Plants and trees installed by Native Gardeners are covered by a warranty of 100% of the wholesale price for one year from installation. Replacement plants will be subject to a labor fee.
The warranty only covers the replacement of the original plant. Credits are not given. Native Gardeners LLC will only provide a warranty when an underground automatic sprinkler system has been installed or approved.
The warranty does not cover trees or plants damaged by slugs or animals, vandalism, Acts of God, lack of watering, overwatering, chemical application, and transplanted trees and shrubs.
